These terms and conditions (the “Terms”) are in addition to any other applicable terms and conditions (“Other Terms”) of Sealed Air Corporation, its subsidiaries or affiliates (collectively, “Sealed Air”) applicable to Equipment and Materials (each as defined below). In the event of any conflict between the Other Terms and these Terms, these Terms shall control.
MATERIALS: We warrant that any film and paper packaging filler materials (not including any lnstapak® products) (the “Materials”) sold by us will conform to the product specifications set forth on our website pages at which the Materials were ordered for a period of ninety (90) days from the shipment date (subject to normal usage of the Materials as intended).
EQUIPMENT: We warrant that all equipment manufactured and sold by us (“Equipment”) will be materially free from any manufacturing defects that cause such Equipment to fail to conform to the relevant product specifications set forth on our website pages at which the Equipment was sold for a period of one (1) year from the shipment date (subject to normal usage of the Equipment as intended and proper maintenance of the Equipment).
All warranties set forth above extend only to the initial purchaser and are not transferable upon resale. Without limiting the disclaimer below, the above warranties do not apply to any damage or defects to the Materials or Equipment caused by abuse, misuse, negligence, accident or improper maintenance, any repairs or modifications to the Equipment not expressly authorized by Sealed Air, acts of God (e.g., fire, weather, environmental conditions) or intentional damage.
EXCEPT FOR THE ABOVE EXPRESS WARRANTIES, THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANT-ABILITY, AND NONE SHALL BE IMPLIED BY LAW.
Use of Materials and Equipment
The Materials and Equipment sold by Sealed Air under these Terms are intended only for use by commercial entities and businesses in connection with their commercial and industrial packaging and shipment activities. The Materials and Equipment are not intended for purchase or use by consumers. By purchasing the Materials and/or Equipment, you represent and warrant that (a) you are a business or a commercial enterprise (or you are acting on behalf of a business or commercial enterprise) and (b) such Materials and Equipment will be used only for commercial or industrial purposes, and not for consumer use.
Service and Maintenance Support
Sealed Air will provide telephone and on-site support for one (1) year from the date the order was shipped. An extended warranty is available for purchase on some systems. Check with your Sealed Air Technical Representative for details. As a primary first step to solve any problems, Technical Phone Support is available Monday to Friday from 8 am to 7 pm EST, excluding holidays, and support will be provided within 4 hours, typically sooner. Technical Support Phone Number: 800-243-1102. If your problem could not be resolved remotely by phone, Sealed Air will schedule a representative to visit your location to resolve the issue. Unless covered by warranty, additional charges may apply for on-site visits. Service provided as part of the warranty period covers all costs of parts and labor to replace the Equipment.
Procedures For Returns And Exchanges
Customer may return or exchange any Equipment subject to these Terms. No claims will be recognized for goods disposed of or returned without written consent, and no shipping costs on returns will be paid unless previously authorized in writing. All sales of Materials are final, unless returned unused and unopened along with the Equipment with which such Materials were purchased. Equipment (and any Materials purchased with such Equipment) must be returned within fourteen (14) business days from shipment to receive a full refund.
For return or exchange of any Equipment, please contact customer service, who may schedule a visit by a Technical Packaging Specialist for evaluation and further instruction.
Lead Times and Expected Ship Date
MATERIALS AND EQUIPMENT: Typically ship after three (3) days, depending on time of day when order is received.
All Materials and Equipment purchased, returned or exchanged will ship UPS Ground. Customers are responsible for shipping charges related to returns or exchanges.
Taxes And Shipping Costs
All applicable taxes and fees will be applied to the transaction between Sealed Air and the customer.